Terms and Conditions

TERMS OF SERVICE

 

 

OVERVIEW

This website is operated by Dilly's Collections. Throughout the site, the terms “we”, “us” and “our” refer to Dilly's Collections. Dilly's Collections offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
 

SECTION 1 - DELIVERY - GENERAL CONDITIONS 

Orders will be dispatched within 1-2 business days of receiving payment
Dilly's Collections use freight via Australia Post
Once orders are dispatched you will receive an email notification

    Estimated Delivery Times:

    • Melbourne: 2-5 business days
    • Sydney + Adelaide: 2-5 business days
    • Brisbane + Perth: 3-7 business days
    • International orders – Dependant on Country and Location

      

    SECTION 2 - RETURNS POLICY

    Dilly's Collections is committed to our customer service and we love knowing that our customers are happy and satisfied with their purchases.

    If, for any reason, you are not happy with your purchase or would like to refund or exchange an item we offer a 14 day money back guarantee for all online orders (not including postage).

    All goods need to be returned in original condition, including swing tags. The purchaser is responsible for covering the cost of returning the product. 

    Please return it, with your goods to .....

    Dilly's Collections 
    23 Goe Street, 
    South Caulfield 3162 
    VIC AUS

     

    SECTION 3 - DAMAGED ITEMS

    We take great care to ensure that our products are packed securely, so they arrive at your door in perfect condition.

    However if you receive a faulty item, please contact us and we will replace the item or if it is no longer available, a full refund will be offered.

     

    SECTION 4 - MISSING ITEMS

    If your order arrives and something is missing please let us know and we will fix it up straight away.

     

    SECTION 5 - WARRANTY

    Dilly's Collections offers a 3 month warranty on all items.

    This refers to manufacturing faults only and does not include wear and tear or neglect. 

     

    SECTION 3 - CONTACT INFORMATION

    Questions about the Terms of Service should be sent to us at sharona.goodman@gmail.com