Estimated Delivery Times:
Dilly's Collections is committed to our customer service and we love knowing that our customers are happy and satisfied with their purchases.
If, for any reason, you are not happy with your purchase or would like to refund or exchange an item we offer a 14 day money back guarantee for all online orders (not including postage).
All goods need to be returned in original condition, including swing tags. The purchaser is responsible for covering the cost of returning the product.
Please return it, with your goods to:
Unit 34, 15 Cochrane's Road
Moorabbin, Vic. 3189
We take great care to ensure that our products are packed securely, so they arrive at your door in perfect condition.
However if you receive a faulty item, please contact us and we will replace the item or if it is no longer available, a full refund will be offered.
If your order arrives and something is missing please let us know and we will immediately rectify the situation at no cost to you.
Dilly's Collections offers a 3 month warranty on all items.
This refers to manufacturing faults only and does not include wear and tear or neglect.
Credit card payments are secured utilising the PayPal gateway unless you choose to use Afterpay in which case please see Section 7: Afterpay.
In order to protect you and Dilly's Collections from fraudulent transactions, Dilly's Collections may provide your transaction-related information to a reputable third party organisation to perform address verification. This address verification is intended to ensure that the “bill to” address that you provide matches your credit card address. Dilly's Collections also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses.
WHAT IS AFTERPAY?
Order today and have the best of hair beauty and lifestyle delivered to your door.
Pay for your order in four equal payments each fortnight.
No interest or additional fees when you pay on time.
THREE SIMPLE STEPS:
1. Add your selected items to your bag!
2. When you place your order, select ‘Afterpay’ as your payment method at checkout. You will then be redirected to the Afterpay website to confirm your purchase.
3. Check your email — you should receive your Dilly's Collections order confirmation and AfterPay payment schedule shortly.
ARE THERE ANY RESTRICTIONS?
Afterpay is not available on orders containing Gift Cards, eGift Cards. There is a maximum order limit of $1,000 when using Afterpay.
WHEN WILL MY ORDER BE SHIPPED IF I USE AFTERPAY?
Orders placed using Afterpay will be shipped within our standard shipping timeframes, just like any other online order from Dilly's Collections.
CAN I USE ANOTHER FORM OF PAYMENT IN CONJUNCTION WITH AFTERPAY?
Yes, you can use a Gift Card or eGift Card in conjunction with Afterpay — as long as your order total is below $1000.
WHEN WILL I BE CHARGED FOR MY FIRST INSTALMENT?
If you are a new Afterpay customer, the first instalment will need to be paid at the time of purchase. Once you have been an Afterpay customer for at least 6 weeks, your first instalment will be paid in 14 days of placing your order for all orders under $500.
WHAT HAPPENS IF I CAN’T PAY AN INSTALMENT?
If you do not pay your instalment when it is due, you may incur late fees. Please see full terms here.
HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED WITH AFTERPAY?
Purchases made using Afterpay can be returned or exchanged via post in line with our Returns and Exchange Policy.
WHERE CAN I FIND OUT MORE ABOUT AFTERPAY?
Please see Afterpay’s FAQ section here.
Dilly's Collections is committed to preserving the privacy of all visitors to our website.
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on our website you may be asked to provide certain information about yourself including your name and contact details. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
DISCLOSURE OF YOUR INFORMATION
The information you provide to us may be accessed by or given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. Where you have consented when providing us with your details, we may also contact you occasionally about products and services which may be of interest to you. Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Some countries do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.
SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
ACCESSING AND UPDATING
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:
Unit 34, 15 Cochrane's Road
Moorabbin, Vic 3189
Tel: +61 418 145 719